"Growing Pains: How to Effectively Scale Your Operation" Have you ever been afraid of your own success? It turns out that most small business owners have trouble keeping up with demand, even when having a surplus of a supply. It's nearly impossible to work on the business when you're also the bench jeweler, the bookkeeper, and perhaps the top sales associate. In this session, you will learn about how systematic processes can transform a business, with some personal examples about Punchmark itself before it grew into the largest provider of websites in the jewelry industry.