Customer SuccessIt’s About More Than Just The Technology

Punchmark is your digital partner in success.

Customer Success

Our mission is to empower retail jewelers with the tools and services they need to succeed online, while educating the owners and staff as much as possible along the way.

Our success methodology includes:

Listening to our clients' needs and coming up with practical solutions.

Building user-friendly tools that create leverage and save time.

Deploying constant updates to our platform and our servers based on feedback from our customers.

Providing services that help to educate, support and expand the understanding of available capabilities.

“ You really do make our lives just a little bit easier everyday. ”

Shannon HaasPresident at The Ring Austin

User Training and Education

We don't just say that we educate clients, we make it part of our daily routine. We've written a complete instruction manual, host annual training sessions, and one-on-one consultations as needed.

Comprehensive Knowledge Base

Read our comprehensive Knowledge Base which explains in depth every user interface in SiteManager and PageBuilder. Deepen your understanding of Digital Marketing, SEO, and social media marketing all by reading our free guides written by industry experts.

Annual training seminars

Once per year, we like to host a SiteManager training seminar at one of the various trade shows we attend. If you are a member of IJO, CBG, Centurion, or AJS, you have the opportunity to join us, meet the team and get in-person assistance and advice.

Digital marketing consultations

Digital marketing is an essential aspect of running a successful online store. Whether you need full management of these tasks or simply need to chat with a professional from time to time, we are here standing by to assist you.

Scott StambaughOwner at Stambaugh Jewelers

“I reached out to Punchmark back in 2015 when I was ready to upgrade my website and create a new corporate logo. I am glad that I did. Being a small business myself I understand the concept of being large enough to get the job done and personal enough to be important to them. Ross, Daniel, Jason and Bryan have been great partners in building my site.”

Getting Started

Below is a list of some of the onboarding support we provide to new customers prior to launching a new website.

Meet with our team about your content, specifications and what options you should be taking advantage of.

Onboarding walkthrough of the SiteManager platform.

Pre-launch website checkpoint to ensure everything meets our quality standard.

Pre and Post Launch meta data assistance is optional.

Dave FadelOwner at Fadel's Fine Jewelry

“We are extremely impressed with the personal communication of Punchmark's customer service, most specifically with Ross Cockerham. He went out of his way to take time and help us with our site, and even to explain each step of the process. Professional, kind and prompt, we are so grateful for businesses that take personal interest and care in their customers. Thank you!”

Ready to get started? We're here to help.

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